Getting Started - Pico

Importance of safety


Do not use the equipment before reading, understanding and assimilating all information about safety.

Package Contents

The emteqPRO mask (installed into the Pico Neo 2) along with two sets of side inserts. The inserts should be swapped to fit different face shapes and sizes as appropriate.

emteqPRO system inserted into the Pico Neo 2 The two sets of emteqPRO sensor side inserts

System Requirements

There are no specific requirements for running the emteqPRO and the Pico Neo 2 given the system is integrated. However to run the SuperVision app, which provides real-time monitoring and control over the participants then you will need a Windows 10 powered PC or Laptop with a discrete GPU.

When running on a laptop with a discrete GPU you need to ensure you are running the apps on the GPU, which is usually accomplished by running Windows ‘High Performance Power Plan'. Nvidia Optimus (or AMD ‘Dynamic Switchable Graphics').

Getting started with your emteqPRO mask

Upon receiving the emteqPRO device it will be pre-installed into a Pico Neo 2, please check if the device insert has been adjusted on the HMD and connected via the USB cable as shown in the following images.

The emteqPRO mask attached to the Pico Neo 2 with inserts the emteqPRO mask plugged into the Pico Neo 2
  1. To monitor the real-time signals from the device you will need to install and open the SuperVision application on your PC. To connect the emteqPRO mask to SuperVision, you will need to run our demo scene (‘EmteqVR_Demo.apk') or use your own Unity scene containing our SDK. Please follow our step-by step instructions in section Using the emteqPRO software. For more information on the SuperVision app see section The SuperVision App.

  2. The Unity SDK package allows you to integrate our API with your own VR experiences. Please find more information in the section EmteqVR SDK Guide.

  3. Raw and filtered sensor data saved from the device will have the extension ‘.dab'. Event-related data will be saved in ‘.json' format (when using the emteqSDK). To convert the dab files to comma separated values file (.csv) please use the ‘dab2csv' converter. For more information on the data see section, Sensor data and analysis.

  4. To help you get start with analysing the data you collected using the emteqPRO system, we provide some sample analysis scripts for Python. For more information see Section Sensor data and analysis.

Please see the Downloads section for all software.

Inserting the emteqPRO Mask side inserts

Inserting the side inserts into the emteqPRO mask within the Pico Neo 2  
When you receive the emteqPRO mask it will already be installed into the Pico Neo 2 and will likely have 2 side inserts preinstalled also. text
Pull gently to remove the pre-installed side inserts to reveal the slots that they install into. The side inserts slide out without the need for tools, allowing you to swap them quickly. text
With both side inserts removed the the slots are revealed allowing easy installation. text
You can select from the narrow or wide versions of the side inserts for each participant in order to find the best fit for each individual, even mixing and matching if required. text

The emteqPRO mask and it’s components should fit snugly into the Pico Neo 2 mask and not require excessive force to remove. The clips that hold it in place are fairly robust but you should exercise care when modifying anything.

Fitting the HMD with emteqPRO mask to your face

When placing the Pico Neo 2 to your face with the emteqPRO mask installed you should first lift the rear of the Neo 2 up and loosen then rear mount to be wide enough to allow it to lower back down over the user's head once placed on the head.

Placing the mask around the eyes such that the sensors make contact with the brow and cheeks without obstructing the view to the eye pieces using one hand to gently hold it in place.

Finally lowering the rear strap on the HMD and twisting the fastener to tighten it around the head with your free hand. It should be tight enough to ensure a secure fit without putting too much pressure on the users skin.


Do not place pressure on the headset into the user’s face. It should simply be held in place touching the users face before securing the HMD with the rear twisting fastener and the top elastic strap, this is the best way to ensure a good connection without damaging the HMD or emteqPRO mask.

Installing Custom Software

Installing APK files (Manual App Installation)

The Pico Neo 2 allows for the installation of APK files directly in addition to the built in app store. To do this you will need either a USB-C cable to attach the Pico Neo 2 to a PC or a micro SD card to transfer the files. Whichever you chose the instructions are the same, only the APK file location will differ.

Assuming you have already created/downloaded the APK file you wish to install on the Pico Neo 2 follow these instructions:

  1. Copy the APK file to the micro SD card or attach the USB-C cable to the Pico Neo 2 and the PC.
  2. Insert the micro SD card into the HMD or copy the file from the PC to a folder on the Pico Neo 2 internal storage, we recommend using the ‘Downloads' folder.
  3. Now from the Home screen of the Pico Neo 2 select ‘File Manager'. Pico File Manager Menu
  4. Once open you can see some filter options including ‘APKs', select this. Pico File Manager
  5. Once in APK view you should be able to easily locate the file, selecting it will run the installation wizard. Pico File Manager APK View
  6. To run the installer simply select ‘Install' in the bottom left. Pico APK Installer
  7. It should only take a few seconds for the installer to complete. Pico APK Installed
  8. You can now run the installed APK from the App Menu on the device. Pico App Menu

Battery Consumption

Optimising Battery Life

Battery drain will vary depending on the applications being run and the activities performed during operation. However even under heavy load the Pico Neo 2 should last around 70 to 90 minutes of continuous use. There is an optional charging port located on the rear of the HMD, cable not included. There is the option of charging it from a separate battery worn in a backpack or placed into a pocket.

Sleep Mode

This is a useful function in that much like a smart phone when the display is inactive it saves significant battery power. This can be easily toggled by a short press of the power button.


Disconnection of the USB-C cable from the emteqPRO mask attached to the Pico Neo 2 will reduce power consumption when in Sleep Mode. If you plan to leave the device idle for extended periods, several hours or more, this will significantly reduce the drain allowing for longer run times.

Mask Removal and Replacement

Removing the emteqPRO Mask from the Pico Neo 2

We recommend that from time to time you remove the emteqPRO mask from the HMD to clean the both thoroughly, carry out the following steps to prepare the mask by removing it from the HMD. Guidance for cleaning can be found below.

The Pico Neo 2 with the emteqPRO mask removed the emteqPRO mask removed from the Pico Neo 2
Step-by-step guide to removing the emteqPRO mask  
Ensure that the attached USB-C cable is removed from the Pico Neo 2 before proceeding. Unplug cable
You should also remove both side inserts completely from the Pico Neo 2 as described above. Remove side insert
Next find the release buttons located directly below the side insert slots, one for each side. Side clip secure
Placing a small amount of pressure on this button and pull gently outward, do not try to remove the mask just yet, for now pull it free by around 1 cm to release the locking mechanism.

It is best to do both at the same time to lift the emteqPRO mask evenly away from the Pico Neo 2.
Press button
If done correctly the clips will be clearly visible above the back piece as shown here. Side clip loose
Finally by pulling gently on the nose piece release the final clips holding the emteqPRO mask to the Pico Neo 2. Nose clip loose

Replacing the emteqPRO Mask into the Pico Neo 2

Step-by-step guide to replacing the emteqPRO mask  
Locate the buttons on each slide that lock the tabs in place. Gently pressure will allow it to slide under the housing on the Pico Neo 2. Press release button
Once properly inserted the locking mechanism will no be visible above the housing. Clip secure
Next pressing lightly on the nose piece until the clips click underneath. Press gently
You can now replace both side inserts into the Pico Neo 2. Remove side insert
Finally insert the attached USB-C cable into the Pico Neo 2. Cable inserted

Warnings and precautions



The emteqPRO mask that fits the Pico Neo 2 is not intended to be used in Open Face Mode. Only use it while fitted to the provided Pico Neo 2.


Do not use the equipment for any application before confirming that it is functioning as expected. If there is any evidence that the equipment is defective or functioning incorrectly, do not use it and contact Emteq Labs immediately, as this device has no user serviceable parts inside. Do not remove any of the casings from this equipment, doing so may affect the performance of the equipment and will void your warranty and support status.

Proper training


Do not use the equipment for any application unless you have a proper and adequate training to a safe and efficient use. If you aren’t sure that you are able to use this equipment in a safe and efficient way, do not use it.

Expected use and Compatibility


Do not use the equipment for any purpose other than those for which it is intended. Do not use the equipment with other products than the ones whose compatibility has been recognised by Emteq Labs and clearly documented for use.

This equipment must be used only in compliance with the safety instructions specified in this documentation, and exclusively for intended purposes.

Time Limits

The unit is designed such that it may be operated continuously, but the expected period of continuous use is less than one hour.

Cleaning and Disposal


Sterilisation of VR headsets is important in preventing contamination. The use of any 70% ethanol-based disinfectant wipes are appropriate and recommended for cleaning our headsets. Clinell universal sanitising wipes (non-sporicidal) are recommended.

It is possible that the high alcohol concentration of disinfectant wipes may cause irritation in some individuals. In these cases, we recommend wiping the skin facing surfaces again with an alcohol-free non-abrasive cleaning wipe.


Avoid using water and liquids as it can cause damage to electronic components, which will affect the operation of the equipment.


The equipment includes materials that can be potentially harmful to the environment and must be disposed of responsibly. Emteq Labs encourage the recycling of electrical components and materials and will assist in disposal of the equipment. Contact us if assistance is required.


The equipment or parts of it must not be disposed of as industrial or domestic waste, they must be collected separately as special waste. The separate collection for the subsequent forwarding for recycling, treatment and environmentally compatible disposal, helps to avoid possible negative environmental and health effects and to promote recycling of the parts included in the equipment. Illegal disposal of the equipment will result in administrative sanctions according to the current regulations of the country where the equipment is installed.

For information on how to dismantle inoperative equipment contact us.